Frequently Asked Questions
What is the Minimum Order Quantity (MOQ)?
No quantity limited. Sample order or small order is acceptable, but the customers have to pay the sample cost and the courier cost.
What is the lead time for orders?
2-3 days for sample orders, and 10-15 days for bulk orders. The exact time is based on specific requirements.
How will you deliver my goods?
Normally, we ship goods via air, sea, or express delivery services depending on your needs.
Do you offer OEM services or custom logo printing?
Yes, we provide logo printing, custom packaging design, and other professional OEM services.
How do you ensure product quality?
Our raw materials are purchased from qualified suppliers, and we maintain strict QC standards with 100% testing before delivery.
What is the warranty period for your products?
Our warranty is 12 months after receiving the goods. We prioritize high-quality after-sales service.
RAXIS Fiber
