Frequently Asked Questions
Q1: What is the Minimum Order Quantity (MOQ)?
A1: No quantity limited. Sample orders or small orders are acceptable, but customers are responsible for sample and courier costs.
Q2: What is the lead time for orders?
A2: 2-3 days for sample orders and 10-15 days for bulk orders, depending on specific requirements.
Q3: How will the goods be delivered?
A3: We typically ship goods via air, sea, or express delivery services.
Q4: Are OEM services like custom logos available?
A4: Yes, we provide logo printing, custom packaging design, and other OEM services.
Q5: How is product quality guaranteed?
A5: Raw materials are sourced from qualified suppliers, and we maintain strict QC standards. We perform 100% testing before delivery.
Q6: What is the warranty period?
A6: We offer a 12-month warranty after receipt of goods and prioritize comprehensive after-sales service.
RAXIS Fiber
